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Frequently Asked Questions

SHIPPING INFO: METHOD AND TIMING

When your package leaves our office, you will receive an email or a message with a flex delivery link, where you will be able to access a management area. Here, where you will be able to choose up to six customized delivery options. From that moment, your package should take 24/48 hours to arrive.

OUR COURIER COMPANY

For shipping, we relied on GLS, which offers a fast service and the opportunity to select the delivery date and time.

WHAT TO DO IF AT THE DELIVERY TIME I AM NOT AT HOME?

It is possible to schedule another shipment. If the second attempt is unsuccessful, the package will be placed in storage.

RETURNS AND REFUND

Customers can return undamaged items within 30 days of receipt. Items must be in original condition and packaging, accompanied by proof of purchase. After inspection, eligible refunds are processed to the initial payment method. Return shipping costs are non-refundable. Damaged items or opened consumables cannot be returned. For issues, contact customer service. Specific product exclusions may apply.

PAYMENT METHOD

For customer convenience, we accept various payment methods. You can make purchases using major debit or credit cards, specifically Visa, Apple and Google pay, Mastercard, and American Express. We also accommodate transactions through PayPal. It's important to provide accurate billing details to ensure prompt order processing and avoid potential delays.

JEWELRY CREATION

Each piece of jewelry has been personally designed by us and sent to an Italian company with experienced craftsmen and advanced machinery that entirely took care of the production. Starting from the 3D design, we began to exchange ideas and opinions, in order to gain the best aesthetic and morphological version of each jewel. Once we obtained the final prototypes, we took several months to test their durability by wearing them constantly and testing them with the "challenges" that a piece of jewelry faces every day. After approving them, we worked on creating a packaging in line with our concept. Once we found the right solution, also made in Italy, we reached the completion of our product.

JEWELRY COMPOSITION AND MATERIALS

All jewelry has a 925 sterling silver base with a guaranteed 1-micron gold plating (18 kt color) or rhodium plating.

JEWELRY CARE AND MAINTENANCE

To extend their lifespan, we recommend storing the jewelry in a closed container, such as a jewelry box, a sachet or the packaging in which it will be delivered to you. Other useful tricks are: do not expose to severe heat sources, chemicals, perfume and especially thermal waters.

JEWELRY CLEANING

To properly clean a plated piece of jewelry, a soft cloth and (for a deeper cleanse) baking soda is all that is needed. Chemicals and rough-touch tools that may scratch surfaces should be avoided at all costs.

NICKEL ALLERGY

Our products are nickel-free.

SIZE GUIDE

How to Find Out Your Ring Size

We suggest two simple methods to find the perfect size for you.

First Method

Wrap a string around your finger - consider the center of the first phalanx as a reference - and mark with a pen where it intersects. Then, lay the string parallel to a ruler, and you will get the circumference.

Measuring finger circumference

Second Method

Measure the diameter of one of your rings with a ruler. Be sure to measure straight across the widest part from inner edge to inner edge.

Measuring ring diameter

Size Chart

Here you can find the size chart:

Ring size chart

FINAL PACKAGING

Upon delivery you will receive a fully recyclable cardboard box containing feyon packaging. Each piece of jewelry will have its own packaging and an accompanying envelope in case you would like to make a gift. Everything will be placed in a standard GLS envelope to maintain your privacy.

WRONG OR DAMAGED PACKAGE

You can contact us to the email: hangasrl@feyonjewels.com .